StoreSmart Self-Storage Seeking Customer Service Associate

StoreSmart Self-Storage is seeking a part-time Customer Service Associate for 16-24 hours per week. The successful candidate will be a self-motivated individual, who enjoys multi-tasking in a fast-paced environment consisting of office and yard duties. As a customer-oriented business, the successful candidate will possess outstanding customer service and troubleshooting skills.

Office Responsibilities and Duties Include:

• Reporting for shifts on the days requested and/or scheduled by the Centre Manager;
• Inquiry handling (sales) on the phone, via email and in person;
• Providing a high level of customer service by presenting a courteous and professional image to all customers;
• Performing all daily centre opening and closing procedures;
• Renting of storage units by properly completing rental agreements, and other accompanying documents when applicable, while assisting customers in understanding the terms of their rental;
• Accurately processing and reconciling all payment methods (cheque, debit, credit card, cash) on a daily basis for StoreSmart and U-Haul customers;
• Accurately processing refunds as appropriate for vacating customers, merchandise returns and U-Haul equipment deposits;
• Managing customer billing and billing inquires;
• Managing accounts receivable and performing collection calling;
• Troubleshooting of customer issues, with oversight by the Centre Manager and Assistant Manager as required;
• Receiving merchandise shipments and stocking of inventory;
• Completing U-Haul reservations, in person and over the phone, renting and receiving equipment in a timely manner and performing minor equipment repairs and maintenance; and
• Other duties, as may be required by the Centre Manager or Assistant Manager.

Yard/Maintenance Responsibilities and Duties Include:

• Assisting Centre Manager and Assistant Manager in maintaining an exceptionally clean centre including office, yard and buildings;
• Performing yard maintenance including keeping yard free of garbage and other debris, removing weeds, mowing grass and light shoveling, as required;
• Cleaning vacant storage units including wiping down walls and door, sweeping floor, baiting unit and lubricating door mechanism on a daily basis;
• Cleaning office, washroom, lunchroom, sales floor and show suite including vacuuming, sweeping, moping and wiping down surfaces and equipment on a weekly basis;
• Promptly reporting any Centre deficiencies that require maintenance to the Centre Manager or Assistant Manager;
• Maintaining the Centre to ensure a safe environment for customers and staff;
• Running errands off-site as required by Centre Manager or Assistant Manager; and
• Other maintenance functions, as may be required by the Centre Manager or Assistant Manager.

Candidates may come from a variety of customer-oriented businesses, including retail sales, restaurant management, property management, etc. The successful candidate will have:

• Some prior retail sales or customer service experience;
• Outstanding phone disposition;
• Excellent interpersonal skills;
• Excellent oral and written communication skills;
• Advanced computer skills (PC/Windows environment) and the ability to learn customized site management software;
• The ability to work independently as well as in a small team;
• The ability to multi-task and prioritize activities;
• Excellent troubleshooting and customer service skills;
• Excellent organizational and administrative skills;
• Great attitude and enthusiasm for helping people;
• Ability to work any day of the week, including weekends and some holidays, and overtime, as required;
• Ability and willingness to perform light physical duties such as unit cleaning, minor maintenance, moving and parking of U-Hauls; and
• A valid Class 5 drivers license (candidates will be required to provide a current driver abstract).

Compensation:

• $12-$14.00 per hour, depending on experience;

To apply, please submit resume in Adobe Acrobat or Microsoft Word format to info@storesmart.ca. No phone calls please. Only successful applicants will be contacted for interview. Posting closes on May 28, 2012.